Shipping Policy
Last updated: 29th January 2025
Processing Times
- Orders are processed within 1-2 business days
- Business days are Monday through Friday, excluding public holidays
- Orders placed on weekends or holidays will begin processing the next business day
Shipping Methods and Delivery Times
Domestic Shipping
- Standard Shipping: 3-5 business days
- Express Shipping: 1-3 business days
Shipping Rates
Domestic Shipping Rates
- Standard Shipping: €1.99 or Free when you order over €30
- Express Shipping: €3.99
Order Tracking
- We do not provide tracking numbers
- For questions about your shipment, contact us at [email protected]
Shipping Restrictions
- We currently ship to Portugal Only
- Certain items may have additional shipping restrictions
Lost or Damaged Packages
- We are not responsible for lost or stolen packages after delivery confirmation
- For damaged items, please contact us within 3 days of delivery
- Please retain all packaging materials and damaged items for claims
Address Changes
- Address changes can only be made before the order ships
- Contact us immediately at [email protected] for address changes
- Additional shipping charges may apply
Contact Us
For any shipping-related questions, please contact us:
- Email: [email protected]
- Phone/Whatsapp: +351 922 275 107
- Address: Rua Sede da Junta, Lugar do Outeiro no 1, 4720-195 Caires
- Hours: 09:00 - 17:00 Monday to Friday