Return and Refund Policy

Last updated: 29th January 2025

Return Policy

Due to the nature of our products we do not offer any returns but we do offer full refunds for any damaged or spoiled goods.

Refund Policy

Refund Processing

• Refunds will be processed within 5 business days of receiving the complaint
• Original shipping costs are non-refundable

Refund Methods

• Refunds will be issued to the original payment method
• Store credit may be offered as an alternative
• Processing time: 5-7 business days for credit card refunds

Damaged or Defective Items

For items received damaged or defective:

• Contact us within 5 days of delivery
• Provide photos of the damage
• We will cover return shipping costs
• Replacement or refund will be processed immediately

Cancellations

• Orders can be cancelled before shipping
• Contact us immediately at [email protected]

Exceptions

We handle exceptions on a case-by-case basis. Contact us if:

• You received incorrect items
• Your return is slightly outside the return window
• You have special circumstances

Contact Us

For questions about returns or refunds:

• Email: [email protected]
• Phone/Whatsapp: +351 922 275 107
• Address: Rua Sede da Junta, Lugar do Outeiro no 1, 4720-195 Caires
• Hours: 09:00 - 17:00 Monday to Friday

Right to Change Policy

We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated date.